Simplifying Customs, Taxes, and Duties in Global Shipping

What is Customs and Why Does It Matter?

When you ship internationally with WINGBOX, your package goes through customs twice - once when leaving the origin country and again when entering the destination country. Think of customs as your package's passport control - they're government authorities who ensure everything crossing borders is legal and properly taxed.

What Does Customs Do?

Customs serves two main purposes:

  1. Security Check: Preventing prohibited items from crossing borders

  2. Revenue Collection: Determining if any taxes or duties need to be paid

About Import Duties and Taxes

Why Do They Exist?

Countries collect these charges to:

  • Support local businesses

  • Regulate imported goods

  • Generate government revenue

Will My Package Always Be Charged?

Not necessarily! Each country has a "De Minimis Value" - a minimum value below which packages aren't charged duties or taxes. This varies by country.

How Does the Customs Process Work?

  1. Declaration Stage

    • You tell us what you're shipping

    • WINGBOX creates a Commercial Invoice

    • We send this information electronically to customs

  2. Inspection Stage

    • Customs reviews your package

    • They may physically inspect items

    • They verify if your declaration matches the contents

  3. Payment Stage

    • If applicable, customs calculates charges

    • The receiver is notified about any fees

    • Package is held until payments are made

Pro Tips for Smooth Customs Clearance

  1. Be Transparent

    • Describe items accurately

    • Declare the correct value

    • Include all required documentation

  2. Communicate with Your Recipient

    • Inform them about possible duties/taxes

    • Explain who's responsible for payments

    • Set clear expectations upfront

  3. Know the Rules

    • Check destination country regulations

    • Verify restricted items

    • Understand local import requirements

Important Notes:

  • Import duties and taxes are separate from WINGBOX shipping costs

  • Only customs authorities can determine final charges

  • Unpaid duties may result in returned packages (at sender's expense)

  • Each country has different regulations and rates

Need Help?

  • Check customs websites for specific country requirements

  • Contact our support team for guidance

  • Review our detailed shipping policies

This approach to customs can save you time, money, and prevent delivery delays.

Remember: good preparation and clear communication are key to successful international shipping!

Still need help?

Contact us

The Guidelines